Frequently asked questions

What are Peptides?

Peptides are short chains of amino acids that act as building blocks of proteins.

How fast is shipping?

The expected delivery time frame for orders is 2-3 business days for standard shipping. We also offer overnight shipping.

We also offer delivery in the DFW, TX.

Orders are typically processed within 24 hours, depending on when payment is confirmed.

How Should I store my peptides?

Peptides should be stored in a cool, dry place away from direct sunlight until reconstituted. Once reconstituted, most peptides require refrigeration.

Why is my order delayed?

Delivery times are approximate and not guaranteed..

If there’s a significant delay, we will work with you to find a satisfactory solution. We are here to help.

How can I contact you?

Please visit our contact page.

Do you accept returns?

All sales are final. Due to the nature of our products, we do not accept returns once an item has exited the chain of custody.

If the order arrives damaged or incorrect, please contact the customer service email. A team member will get back to you shortly to address your concerns.

Do you offer refunds?

Refund requests are reviewed on a case-by-case basis by our customer support team. To help us assist you quickly, please include the following details in your inquiry:

  • Order number

  • Description of the issue (with photos, if applicable)

Our number one priority is to resolve every issue fairly. Depending on the issue, this may include replacing products or providing another suitable solution rather than issuing a refund.